| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 6481 |
3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
| 2 6499 |
3 | 3 | 2 | 3 | 2 | 2 | 3 | 3 | 2 | 23 |
| 3 6490 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 6508 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 5 6535 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 6 6517 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 30 |
| 7 6526 |
4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 8 6544 |
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 9 6553 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 6562 |
4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
| 11 6571 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 2 | 28 |
| 12 6580 |
3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 31 |
| 13 6589 |
4 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 33 |
| 14 6598 |
3 | 3 | 2 | 4 | 3 | 3 | 3 | 4 | 3 | 28 |
| 15 6607 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 16 6616 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
| 17 6625 |
4 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 31 |
| 18 6634 |
3 | 3 | 4 | 3 | 3 | 4 | 3 | 4 | 2 | 29 |
| 19 6643 |
3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 2 | 28 |
| 20 6652 |
4 | 4 | 3 | 4 | 3 | 3 | 2 | 1 | 2 | 26 |
| 21 6661 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 22 6670 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 23 6679 |
4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
| 24 6688 |
4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 3 | 33 |
| 25 6697 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 6706 |
4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 32 |
| 27 6715 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 28 6724 |
3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 30 |
| 29 6733 |
3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 2 | 28 |
| 30 6742 |
1 | 2 | 1 | 1 | 2 | 4 | 4 | 2 | 1 | 18 |
| 31 6751 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 32 6760 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 33 6769 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 34 6778 |
3 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 35 6796 |
4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
| 36 6787 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 37 6823 |
4 | 4 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 31 |
| 38 6805 |
4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
| 39 6814 |
3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 40 6832 |
3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 32 |
| 41 6841 |
3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 30 |
| 42 6850 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 43 6859 |
3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 30 |
| 44 6868 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 45 6877 |
4 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 31 |
| 46 6895 |
3 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | 2 | 23 |
| 47 6886 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 48 6904 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 3 | 27 |
| 49 6913 |
3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
| 50 6922 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 51 6931 |
4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 32 |
| 52 6940 |
3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 32 |
| 53 6949 |
4 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 2 | 28 |
| 54 6958 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
| 55 6967 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 56 6976 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 57 6985 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 58 6994 |
4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
| 59 7003 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 60 7012 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 61 7021 |
4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
| 62 7030 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 63 7039 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 64 7048 |
4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
| 65 7057 |
3 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 66 7066 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 67 7075 |
3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
| 68 7084 |
1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 9 |
| 69 7093 |
3 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 32 |
| 70 7102 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 71 7111 |
3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 33 |
| Total | 236 |
237 |
228 |
251 |
234 |
240 |
241 |
265 |
232 |
2164 |
| Rata-Rata Pertanyaan | 3.32 |
3.34 |
3.21 |
3.54 |
3.30 |
3.38 |
3.39 |
3.73 |
3.27 |
30.48 |
| Rata-Rata Unsur | 236 / 1 = 236.00 236.00 / 71 = 3.32 |
237 / 1 = 237.00 237.00 / 71 = 3.34 |
228 / 1 = 228.00 228.00 / 71 = 3.21 |
251 / 1 = 251.00 251.00 / 71 = 3.54 |
234 / 1 = 234.00 234.00 / 71 = 3.30 |
240 / 1 = 240.00 240.00 / 71 = 3.38 |
241 / 1 = 241.00 241.00 / 71 = 3.39 |
265 / 1 = 265.00 265.00 / 71 = 3.73 |
232 / 1 = 232.00 232.00 / 71 = 3.27 |
30.48 |
| Rata-Rata Tertimbang Unsur | 236.00 / 71 = 3.32 3.32 X (1/9) 3.32 X 0.111 = 0.37 |
237.00 / 71 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
228.00 / 71 = 3.21 3.21 X (1/9) 3.21 X 0.111 = 0.36 |
251.00 / 71 = 3.54 3.54 X (1/9) 3.54 X 0.111 = 0.39 |
234.00 / 71 = 3.30 3.30 X (1/9) 3.30 X 0.111 = 0.37 |
240.00 / 71 = 3.38 3.38 X (1/9) 3.38 X 0.111 = 0.38 |
241.00 / 71 = 3.39 3.39 X (1/9) 3.39 X 0.111 = 0.38 |
265.00 / 71 = 3.73 3.73 X (1/9) 3.73 X 0.111 = 0.41 |
232.00 / 71 = 3.27 3.27 X (1/9) 3.27 X 0.111 = 0.36 |
3.39 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
236 |
3.32 |
0.37 |
2 |
Prosedur |
1 |
237 |
3.34 |
0.37 |
3 |
Waktu Penyelesaian |
1 |
228 |
3.21 |
0.36 |
4 |
Biaya atau Tarif |
1 |
251 |
3.54 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
234 |
3.30 |
0.37 |
6 |
Komptensi Pelaksana |
1 |
240 |
3.38 |
0.38 |
7 |
Perilaku Pelaksana |
1 |
241 |
3.39 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
265 |
3.73 |
0.41 |
9 |
Sarana dan Prasarana |
1 |
232 |
3.27 |
0.36 |
| Indexs Kepuasan Masyarakat | 3.39 ( Baik ) | ||||
| Konversi IKM | 84.66 | ||||
| Mutu Pelayanan | B (Baik) | ||||