| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 4834 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 2 4843 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 3 4852 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 4861 |
1 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 22 |
| 5 4870 |
4 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 34 |
| 6 4879 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 7 4888 |
1 | 1 | 2 | 3 | 1 | 1 | 3 | 3 | 1 | 16 |
| Total | 19 |
20 |
20 |
23 |
21 |
21 |
22 |
25 |
20 |
191 |
| Rata-Rata Pertanyaan | 2.71 |
2.86 |
2.86 |
3.29 |
3.00 |
3.00 |
3.14 |
3.57 |
2.86 |
27.29 |
| Rata-Rata Unsur | 19 / 1 = 19.00 19.00 / 7 = 2.71 |
20 / 1 = 20.00 20.00 / 7 = 2.86 |
20 / 1 = 20.00 20.00 / 7 = 2.86 |
23 / 1 = 23.00 23.00 / 7 = 3.29 |
21 / 1 = 21.00 21.00 / 7 = 3.00 |
21 / 1 = 21.00 21.00 / 7 = 3.00 |
22 / 1 = 22.00 22.00 / 7 = 3.14 |
25 / 1 = 25.00 25.00 / 7 = 3.57 |
20 / 1 = 20.00 20.00 / 7 = 2.86 |
27.29 |
| Rata-Rata Tertimbang Unsur | 19.00 / 7 = 2.71 2.71 X (1/9) 2.71 X 0.111 = 0.30 |
20.00 / 7 = 2.86 2.86 X (1/9) 2.86 X 0.111 = 0.32 |
20.00 / 7 = 2.86 2.86 X (1/9) 2.86 X 0.111 = 0.32 |
23.00 / 7 = 3.29 3.29 X (1/9) 3.29 X 0.111 = 0.37 |
21.00 / 7 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
21.00 / 7 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
22.00 / 7 = 3.14 3.14 X (1/9) 3.14 X 0.111 = 0.35 |
25.00 / 7 = 3.57 3.57 X (1/9) 3.57 X 0.111 = 0.40 |
20.00 / 7 = 2.86 2.86 X (1/9) 2.86 X 0.111 = 0.32 |
3.03 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
19 |
2.71 |
0.30 |
2 |
Prosedur |
1 |
20 |
2.86 |
0.32 |
3 |
Waktu Penyelesaian |
1 |
20 |
2.86 |
0.32 |
4 |
Biaya atau Tarif |
1 |
23 |
3.29 |
0.37 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
21 |
3.00 |
0.33 |
6 |
Komptensi Pelaksana |
1 |
21 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
22 |
3.14 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
25 |
3.57 |
0.40 |
9 |
Sarana dan Prasarana |
1 |
20 |
2.86 |
0.32 |
| Indexs Kepuasan Masyarakat | 3.03 ( Kurang Baik ) | ||||
| Konversi IKM | 75.79 | ||||
| Mutu Pelayanan | C (Kurang Baik) | ||||