| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 29 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 5 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 6 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 11 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 27 |
| 12 | 3 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 32 |
| 13 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 32 |
| 14 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 30 |
| 15 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 32 |
| 16 | 3 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 33 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 31 |
| 19 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 20 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 34 |
| 21 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 27 |
| 24 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 33 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 34 |
| 27 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 30 |
| 28 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 34 |
| 29 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 32 |
| 30 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 31 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 28 |
| 32 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 30 |
| Total | 110 |
109 |
110 |
118 |
112 |
115 |
119 |
127 |
120 |
1040 |
| Rata-Rata Pertanyaan | 3.44 |
3.41 |
3.44 |
3.69 |
3.50 |
3.59 |
3.72 |
3.97 |
3.75 |
32.51 |
| Rata-Rata Unsur | 110 / 1 = 110.00 110.00 / 32 = 3.44 |
109 / 1 = 109.00 109.00 / 32 = 3.41 |
110 / 1 = 110.00 110.00 / 32 = 3.44 |
118 / 1 = 118.00 118.00 / 32 = 3.69 |
112 / 1 = 112.00 112.00 / 32 = 3.50 |
115 / 1 = 115.00 115.00 / 32 = 3.59 |
119 / 1 = 119.00 119.00 / 32 = 3.72 |
127 / 1 = 127.00 127.00 / 32 = 3.97 |
120 / 1 = 120.00 120.00 / 32 = 3.75 |
32.50 |
| Rata-Rata Tertimbang Unsur | 110.00 / 32 = 3.44 3.44 X (1/9) 3.44 X 0.111 = 0.38 |
109.00 / 32 = 3.41 3.41 X (1/9) 3.41 X 0.111 = 0.38 |
110.00 / 32 = 3.44 3.44 X (1/9) 3.44 X 0.111 = 0.38 |
118.00 / 32 = 3.69 3.69 X (1/9) 3.69 X 0.111 = 0.41 |
112.00 / 32 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
115.00 / 32 = 3.59 3.59 X (1/9) 3.59 X 0.111 = 0.40 |
119.00 / 32 = 3.72 3.72 X (1/9) 3.72 X 0.111 = 0.41 |
127.00 / 32 = 3.97 3.97 X (1/9) 3.97 X 0.111 = 0.44 |
120.00 / 32 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
3.61 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
110 |
3.44 |
0.38 |
2 |
Prosedur |
1 |
109 |
3.41 |
0.38 |
3 |
Waktu Penyelesaian |
1 |
110 |
3.44 |
0.38 |
4 |
Biaya atau Tarif |
1 |
118 |
3.69 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
112 |
3.50 |
0.39 |
6 |
Komptensi Pelaksana |
1 |
115 |
3.59 |
0.40 |
7 |
Perilaku Pelaksana |
1 |
119 |
3.72 |
0.41 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
127 |
3.97 |
0.44 |
9 |
Sarana dan Prasarana |
1 |
120 |
3.75 |
0.42 |
| Indexs Kepuasan Masyarakat | 3.61 ( Sangat Baik ) | ||||
| Konversi IKM | 90.28 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||